Getting an issue in connecting the Orbi router to the smart devices? If yes, then it can be due to several reasons. We will discuss the potential reasons for this problem along with the best possible solutions. After carrying out the mentioned steps, if you still find any problem, you can contact experts.
- Configuration related problem: If the configurations done on the router are not proper or you have missed out some part of the configuration, then it can create a problem. The settings are required when you configure the router for the first time. In such cases, you can check the settings from on-screen guide mentioned on orbi support. There is a special tool available in the Orbi called ‘Self-diagnostic’ tool with which you can test the network settings.
- Network unavailability: If the incoming network from the internet service provider is down or not available, then you can contact the internet service provider and report the problem to them. There is no need to troubleshoot the router for such issues. If the data allowed on monthly basis is exhausted, then even you will get the network problem. Yes, if the data is available but still getting the problem, then check the DHCP settings for IP address receiving on the device.
- Update firmware: There are some issues that can be resolved after updating the software of your router. The router software can be updated from the ‘Netgear login’ page. Go to ‘Settings’ followed by ‘Advanced’ menu. Under this menu, you will find the ‘Update firmware’. If you are getting a problem with updating the software, you can contact the router experts otherwise, it is recommended to turn on ‘Auto-update’ feature of Orbi router so that the latest updates can be downloaded automatically.
- Alternate DNS: DNS stands for domain name servers. If the DNS provided by the internet service provider is not working on the Netgear router or the IP settings are not fetched automatically, then click on ‘Manual setup’ and read on-screen instructions to connect the device to the router via wired connection.
- Limited downloading speed: The speed issue exists if the downloading limit of your network is exhausted. The internet service provider offers different plans on monthly basis. If you have subscribed to the plan that has limited downloading data, then you can enhance the plan by paying more bucks or connect more number of routers to cover the entire area of your house. This will definitely fix the speed issues prevailing with the Orbi router.

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